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Professional crew profileFictional account · Supervisor
Illustrated avatar for Maya Santos, a fictional crew member

Maya Santos

Guest Services Supervisor

Guest Services · Philippines

Open to WorkFull profile example

Five contracts. Three ships. One crew-first approach to guest care.

Available from 10 January 2027

Simulated approved access to professional details only. Current assignment is hidden from recruiters in this example; private crew activity is never included.

About

I lead a multilingual front-desk team and help guests feel at home from embarkation to their last morning aboard. My cruise career began at reception, where I learned that a calm explanation and a thoughtful handover can change someone's entire voyage. I now coach new crew, coordinate accessible travel requests and work closely with housekeeping, shore excursions and the night team.

Languages

  • English · fluent
  • Filipino · native
  • Spanish · conversational

Ship-by-ship contract history

5 cruise contracts · fictional sea service

  1. May – September 2026

    Guest Services Supervisor

    Ocean Aurora · Meridian Voyages (fictional)

    • Coached a team of 8 receptionists across three embarkation ports.
    • Introduced an accessible-travel handover checklist for guest services and housekeeping.

    Reference available on request

  2. May – November 2025

    Senior Guest Services Officer

    Ocean Aurora · Meridian Voyages (fictional)

    • Coordinated front-desk training for 6 first-contract crew.
    • Recognised for calm and consistent guest recovery.

    Reference available on request

  3. February – August 2024

    Guest Services Officer

    Coral Horizon · Meridian Voyages (fictional)

    • Supported English- and Spanish-speaking guests across Mediterranean itineraries.

    Reference available on request

  4. March – September 2023

    Receptionist

    Coral Horizon · Meridian Voyages (fictional)

    • Completed night-audit and guest-account reconciliation training.

    Reference available on request

  5. April – October 2022

    Junior Receptionist

    Meridian Star · Meridian Voyages (fictional)

    • Completed first contract and cross-training with shore excursions.

    Reference available on request

Certificates & training

Illustrative records, not verified qualifications. Status shown as of 8 October 2026.

  • STCW Basic Safety Training

    Current

    Harbour Maritime Academy (fictional)

    Issued: 12 February 2024

    Expiry: 12 February 2029

  • Passenger Ship Crowd Management

    Current

    Harbour Maritime Academy (fictional)

    Issued: 12 February 2024

    Expiry: 12 February 2029

  • Passenger Safety & Social Responsibility

    Current

    Ocean Learning Centre (fictional)

    Issued: 20 January 2025

    Expiry: 20 January 2030

  • First Aid & CPR

    Renewal due

    Harbour First Aid (fictional)

    Issued: 15 November 2024

    Expiry: 15 November 2026

No identity documents, certificate numbers or downloadable credentials are included.

Professional skills

  • Guest recovery
  • Team coaching
  • Embarkation planning
  • Accessible guest services
  • Cash reconciliation
  • Incident handovers

Awards & recognition

  • Service Excellence Award · Ocean Aurora · 2025
  • Crew Mentor Recognition · Coral Horizon · 2024

Professional references

Two professional references available on request: a Guest Services Manager and a Hotel Director. Contact details stay private until shared with an approved recruiter.

Fictional product walkthrough · scenario dated 8 October 2026. All portraits are original illustrations, not photographs of real people. Salaries, dates and qualifications are examples only.